frequently asked questions
We're here to help!
If your question isn't listed below, send us an email and a member from our friendly and professional customer care team will get back to you.
Firstly, good on you for trying new things! We completely understand and that’s why we have decided to merge the beauty of online shopping with the convenience of in-store product sampling. Here’s how it works:
1. Add the product you're interested in into your cart. In the order notes let us know if you require a sample (this will only apply if the product is eligible for product sampling)
2. Complete checkout
3. When your order arrives, do not open the full size product yet. Try the sample first. There should be enough for 2-3 uses to make sure that the product is suitable for you If you like the product (which we know you will!) keep and use the full size.
4. If the product doesn’t suit your skin or wasn’t what you expected then leave the full size product unopened and unused so that it is still eligible for a free return. A full-size product can be returned within 30 days of delivery. Refer to our return page for more information on how to initiate the return
5. If you have any questions or want to try another product other than the one you have bought please email us at firstname.lastname@example.org
A product that is eligible for a tester sample will be clearly stated under the product description.
We. Love. Anything. Beauty! We welcome and highly recommend you reach out to us at email@example.com or start a Facebook chat before you fully commit to purchasing the product(s). We are happy to run through a consultation with you to determine which products would be most suitable for your skin needs. Alternatively, the product descriptions should give you a deep insight into the product and help you determine if it is perfect for your needs.
Unfortunately, at this stage we do not offer gift cards. However, for peace of mind, if you are purchasing a product as a gift, we do offer a 30-day exchange if the product is unopened and unused. Once we get the gift cards up and running, we will be sure to announce on our social media platforms so make sure you follow us to keep up to date!
Ahhhh the risk of trying new things. Why must our skin be so fussy? Like with trying anything new, particularly beauty products, slight reactions may occur. The skin is basically saying “argh what’s this?!” but moments later it will get used to it and realise that you’re feeding it delicious nutrients. However if you’re feeling strong adverse effects then the product is definitely not working for you and we suggest you discontinue use and seek medical attention if necessary.
While it’s exhilarating to try new things please do check the product descriptions and ingredients lists carefully to identify any alarm bells before purchasing. If you do have any queries and what to make sure please do not hesitate to contact us at firstname.lastname@example.org. We’re truly heartbroken that a product from our range didn’t work for you, however, since we don’t own the brands we are not liable for any reactions that may develop and cannot offer a replacement or return. For peace of mind we do offer product sampling for most products so that you can try it before commiting to the full size.
No, nada, nein, absolutely not!
The process to have sunscreens in our range is quite complex (did we mention expensive?). The standards in Australia for sunscreens is one of the highest which means that they’re a few hurdles we must tackle before onboarding sunscreens. Rest assured, we're taking baby steps each day to be able to stock sunscreens. Make sure you’re following us on our social platforms and sign up to our emails to know when we’re finally stocking sunscreens. LET’S DO IT TOGETHER!